CASE STUDY

AI-Powered Player Intelligence for a Gaming Company

3Portals

+53.8%

Engagement Rate

120+

AI Citations

Top 1

AI Brand Mentions

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Overview

This project focused on a targeted AI implementation to help 3Portals better understand player behavior and improve retention. Rather than a broad transformation effort, the engagement was scoped around using artificial intelligence to uncover actionable insights from gameplay and user data, enabling the internal team to make smarter product decisions.

The Challenge

The client originally preferred focusing ads only on English-speaking countries, hoping it would attract higher-quality users.

While this did bring in steady installs, the costs were a bit higher than we’d normally expect for a subscription app.

Since we were still optimizing for installs, Meta had limited signals to find people who would actually engage, and without in-app event tracking, we couldn’t guide the algorithm toward more valuable actions.

Creative testing was also still in early stages.

As their trusted Meta Ads agency, we moved forward with the client’s initial approach and monitored everything closely.

This ensured we gathered enough data to make informed, collaborative decisions about future optimization opportunities.

Our Solution

Once initial data confirmed the limitations of the narrow targeting strategy, we shifted the account into a more scalable and efficient structure:

1. Switched Optimization to In-App Registration

Instead of optimizing for installs, we optimized for in-app registration, a far stronger signal of user value.

This gave Meta higher-quality conversion data and improved downstream performance.

After achieving exceptional in-app registration volume at an efficient cost, we then advanced optimization toward trial starts.

Despite Black Friday season driving up auction prices, trial-start performance has remained strong and cost-efficient, signaling high user intent and healthy scaling potential.

2. Expanded Targeting to Worldwide

We broadened reach to global targeting, giving the algorithm the widest possible auction to reduce costs and identify high-intent users.

3. Introduced New Creative Concepts

We deployed a batch of new creatives, including:

  • UGC-style videos
  • Research-based creatives
  • Metaphoric ad copy
  • Simple, high-contrast mobile-native designs

Results

After restructuring the campaigns, performance improved dramatically:

Acquisition Metrics

  • 838 in-app registrations at just $1.47 each
  • 134 trial starts
  • 1,527 installs for the app install campaign alone
  • Over 2.3M impressions and 970K+ completed events

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